Question & Answer

How does Tiksoo work?

The process can be broken down into 4 simple steps:

  1. You enter a phone number you would like to be monitored
  2. Tiksoo immediately calls that number 3 times to get a baseline in which to compare future calls to. (we refer to these 3 calls as "condition calls")
  3. Tiksoo then makes "monitoring calls" to your number at a pre-determined frequency that is defined by you; it compares each call to the results of the condition calls.
  4. If there is any difference between the monitoring call and the conditioning calls you will be instantly alerted that there is a problem!

How does Tiksoo know if there’s a problem?

Each time Tiksoo calls your number, it records what is heard. Then it uses proprietary acoustic finger printing software to compare these recordings to the original recordings (aka “condition calls”) and if the results are not a match then you are notified.

How will Tiksoo notify me if there is a problem?

Tiksoo can notify you by email and also by SMS Text.

What if I have multiple people that need to be alerted when a phone number fails?

You can create as many contacts as your needs require. Creating a contact is quick and easy.

How much does Tiksoo cost?

Pricing is based on the amount of phone numbers you have and how often you would like Tiksoo to call them to ensure they are still working. Monthly plans are affordable and amount to only pennies per call. Please contact us to learn more.

How will I be billed?

You have the option to receive a monthly invoice payable through one of our dedicated reselling partners or you can enter a credit card into your account for automatic monthly deductions. You will not be charged anything until you have agreed to a monthly plan that best suits your needs. After a plan is agreed upon, you will then pay for it and your monthly billing cycle begins.

How is my credit card information kept safe?

Tiksoo is secured using a Comodo SSL security certificate, a 2048-bit signatures and 256-bit encryption ensures we utilize one of the highest levels of security available. For credit card processing Tiksoo uses a certified PCI Service, Level 1 Provider. This is the most stringent level of certification available.

Does Tiksoo support numbers outside of North America?

Yes, we can monitor phone numbers that are outside North America. Please contact us and we will work out a solution that works best for you.

How long are recorded calls stored for.

They are stored for 7 days. The call records are available indefinitely.

How many phone numbers can I monitor with Tiksoo?

The amount of numbers you can add to your account is virtually endless. Whether you have one number, one hundred numbers or even one thousand numbers, Tiksoo has a plan that will meet your needs.

How can I find a plan that matches my needs?

At Tiksoo we realize that every business is different, in combination with our dedicated reselling partners we have knowledgeable Customer Care representatives that can create the perfect custom plan to ensure you are being protected at an affordable cost. Please contact us learn more.

What if I want to monitor my numbers at different times of the day?

Tiksoo was designed with both local and global companies in mind. You can set up groups of numbers to not only be monitored at different times of the day, but also to be monitored according to the Time Zone they are in.

What if I need help setting up my account?

We have a detailed user manual online. Plus, we can provide you with a dedicated customer representative that can make your experience a breeze.

How fast can Tiksoo tell me that my number is down?

You have the flexibility to monitor your number from as frequent as every minute to as much as every hour. So in essence, you are in control of how fast a phone number failure is detected.